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Delivery Information

We aim to despatch all grocery orders within 48 hours of order. If something is out of stock customer services will contact you via the e-mail address you have given in your account  information. Should you require non grocery goods such as office products there may be another delay of 24 hours or otherwise advised.

We base our delivery charges in stages of 30 Kilos which includes packaging (approx 3 kilos). Our maximum consignment allowance is 120 kilos (3 boxes) to one address. Although this can be increased when a customer is well known with a trading history.

Weight is based on dead weight or volumetric weight, whichever is greater.

We specialise in delivery to the European Union but offer extended delivery solutions Worldwide. Please look at our competetive rates on the delivery costs information page.

The best way to see how much an order will cost to deliver is to add items to your shopping basket, where the delivery charge will be calculated for your particular order and Country combination.

Using our tracking system our clients can trace the status of parcels as they change through the day.

All descriptions and weights are those of the original manufacture and are intended to give a general description of the goods. The weight to be shipped includes the weight of packaging for the goods.

 

Important Information regarding Customs

It is your responsibility to check that all the items you order are legal to import in the country that they are being sent. Some countries may require you to hold an import license to import certain products. It is your responsibility to obtain any necessary license before placing an order with us. We cannot be held responsible for any customs seizures/confiscation. You will be liable for any customs charges and import duty charged. In the event of customs seizure, no refunds will be available. MissMySupermarket.com will accept no responsibility or cost whatsoever if delivery of any product is delayed as a result of anything out of our control; i.e. Customs delay, courier error, act of god, flood, fire, war, industrial action etc. Due to all our orders containing food products that cannot be put back into stock; we will not be able to provide a refund if an order is returned to us. MissMysupermarket.com is bound by the terms set by the couriers we use and by placing an order with us, you agree the couriers' terms also.

Tax Charges: Customs can often charge duty on imports into certain countries. We have no control over this and cannot be held responsible for any import taxes/duties that may be charged. You will be liable for any charges incurred due to import taxes.

Bovine Goods Act: The bovine goods advised on this website have been produced in accordance with the Bovines and Bovines Products (Trade) Regulations 1999.
It is also illegal to take personal exports of bovine products out of the country, unless accompanied by the appropriate veterinary certification.


Shipping Charges:

Standard Shipping charges for EU countries are charged in stages of a per 30 kilo rate. We have a vast range of distribution services available to us so if you need a speedier service then please call our Customer Services for a quote.

Transit Times:
Please note transit times are from dispatch and not from order date. Please take note that transit days are working days so Saturday and Sunday are not included. For faster times call us for guidance.

Packaging:
We try to maximise the recycling of packaging. We often use empty cardboard boxes and poly wrap to pack out your parcels. Some items may be placed in other product boxes to protect your goods. Please open all boxes on arrival of your shipment. We usually use a double walled box that is actually a house removals box, this can be used again for either shipping or when you decide to move! For smaller shipments we use recycled boxes from the products we store.

Carriers:
We only use the best carriers with the best record for deliveries who are constantly monitored for performance. Currently these are UK Mail and UPS for UK.  DPD and UPS for European deliveries and UPS Express and DHL Express for Worldwide locations. All carriers are by express carriers and NOT reliant on postal services.