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Privacy Policy

Updated -23/05/2018

This Privacy Policy governs the manner in which The MissMyGroup collects, uses, maintains and discloses information collected from users (each, a "User") of the www.missmysupermarket.com website ("Site"). This privacy policy applies to the Site and all products and services offered by The MissMyGroup.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order fill out a form, respond to a survey or subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number,

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers’ utilized and other similar information.

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

Cookie Information

The two cookies that are used within the our software are as follows:

Name

Purpose

Content

Expires

PHPSESSID

To enable the site to recognise the same user clicking from page to page. Without it, every page would be treated as the first visit to the site, and anything added to the shopping basket would be instantly forgotten. Online shopping would, therefore, be impossible.

Session ID

On exit

Session

This is for the visitor's convenience, Bluepark creates this with a copy of the initial session ID so that they can be classed as "returning" and the contents of their shopping basket will still be available. If the user signs in with an email address and password, these login details are are also saved so that they can remain logged in when returning (the password is encrypted). If the user signs out, their login details are removed from the cookie.

Session ID

Can also contain an email address and encrypted password

1 year

 

How we use collected information

The MissMyGroup collects and uses Users personal information for the following purposes:

  • To improve customer service
    Your information helps us to more effectively respond to your customer service requests and support needs.
  • To personalize user experience
    We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve our Site
    We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To process transactions
    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To send periodic emails

    The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
  • When a customer places an order, the information they enter, such as their name, email address, billing address, delivery address, telephone number, company name, and VAT number will be stored within the order. The other information that is stored is as follows:

  • their IP address, its host name and its country location
  • the type of device they used, such as mobile or desktop
  • the date and time they ordered
  • their payment method
  • how much they paid
  • the shipping method
  • the number of loyalty points they earned, if applicable
  • any activity on the order, such as the date and time the order was completed.
  • whether they are a new customer, a returning one or a guest
  • the products they ordered
  • Please note: No payment information, such as credit card number, is ever stored within our site or the Bluepark's servers. This information is always stored separately by our payment provider(s).

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. 

Advertising

Ads appearing on our site may be delivered to Users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile non personal identification information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This privacy policy does not cover the use of cookies by any advertisers.

Customer’s rights

The right to access

All customers who have created an account on our website can access the data we hold about them by logging into their account. It is important we make customers aware of this and is included within our Privacy Policy. Information such as your IP address and the last time you logged in is not viewable here, but is stored within your user account within the admin console. Customers can request to see this at any time.

Customers who checkout using Guest Checkout will not be able to access their data via an account on our website. We will provide details of the data we store for them within their order, if they request to see it.

The right to rectification

Customers with an account can change any information stored about them within the Personal Information section of their account. It is important we make customers aware of this and is included within our Privacy Policy.

Data stored within a customer's order remains unchanged if they change their personal information within their account. This can be changed, upon request, for all customers even if they checked out as a Guest.

The right to be forgotten

Under the new rules everyone has the right to be forgotten on websites. Subscribers to our email newsletters can click on the Unsubscribe link that is automatically added to all email newsletters with our system. You can use the ‘right to be forgotten’ form within our site. Click Here: right to be forgotten

Please be aware, your details will still remain on any orders you have placed due to VAT regulations. This is because VAT records must be kept for at least six years from the date of creation and, if they're not,  we will be in breach of the VAT Act 1994 and HMRC Notice 700/21 October 2013.

Changes to this privacy policy

The MissMyGroup has the discretion to update this privacy policy at any time. When we do, revise the updated date at the bottom of this page, send you an email. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

The MissMyGroup

www.missmysupermarket.com

The MissMyGroup 11 The Plantation, Abbeymead, Gloucester GL4 5TR United Kingdom

00 44 1452 610608

admin@missmysupermarket.com